Özet:

In this study, Hilton’s Turkbükü business, one of the international hotel chains, is to describe the activities, processes and policies within the framework of human resource management. In the study, the qualitative research method was applied and the sample event pattern was used. The research data was provided through interviews from ten managers consisting of department managers and department managers and evaluated by content analysis. The results of the content analysis have been reached to four topics. These are the elements of human resources functions, human resources applications within the sectoral structure, human resources applications within the personal context and human resources applications within the organizational structure. According to the study, human resources management is divided into two organizations as staff and human resources management, human resources functions, education, career planning and employment functions gain importance, they have adopted the "principe of the element to the right job" in their employment policies but, despite all of this, the employee’s turnover rate depends on the tourism sector is high.

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