Özet:

Maslach’s Burnout Inventory. Maslach’s Burnout model is also called the “multidimensional burnout model” or “three dimensional burnout model”. According to Maslach, burnout is a continuous reaction to chronic emotional and interpersonal stressors related to work, and is defined in three dimensions: emotional exhaustion, depersonalization and the feeling of reduced personal accomplishment (Maslach, Schaufeli, & Leiter, 2001). Emotional exhaustion is a reaction of an intensively working individual against pushing so hard and failing to meet other people’s demands (Işıkhan, 2004). This dimension of burnout is rather seen in professions where it is inevitable to work intensively and face-toface with people. Emotional exhaustion is the beginning and most important component of burnout (Maslach & Jackson 1981). It is accepted that emotional exhaustion constitutes the first and fundamental stage of burnout, the moment when the person’s emotional resources diminish at a psychological level, and continues increasingly (Akçamete et al, 2001). Depersonalization involves insensitive attitudes and behaviours towards others to whom they offer services. Such behaviour manifests in grim, cold, and uninterested manners. People who experience emotional exhaustion often feel too weak to solve other people’s problems, and use depersonalization as a way to escape. They reduce their interpersonal relationships to the minimum level necessary to keep things in order. According to Maslach, depersonalization is the most problematic dimension among the three components of burnout (Aksoy, 2007). Personal Failure is the self-perception of being inadequate and unsuccessful.

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