Özet:

The purpose of this research is to reveal whether the significant relationship between emotional labor and organizational silence on example of public internal auditors. The data obtained were tested by correlation analysis thereby the survey study was applied to achieve this purpose. According to analysis, it was seen that there is a significant and positive relationship between emotional labor and organizational silence. As well as, there are significant effects of surface acting, suppression of true feelings and deep acting as dimensions determined emotional labor on negative silence (acquiescent silence and defensive silence) as determined organizational silence. While dimensions of surface acting and suppression of true feelings are also positively affect negative silence, dimensions of deep acting has a negative effect on negative silence. Whereas there are no effects of dimensions of emotional labor on positive (prosocial) silence.

Anahtar Kelimeler: