Özet:

This research was carried out in order to identify the influence of serviced leadership behaviors, the organization identity and organizational justice, and the instrumental role of organizational justice between these two variables, the employees in the leading position in the service sector. Method - The sample of the research was made by 750 participants working in the service sector in Istanbul, Kocaeli, Yalova and Bursa. The survey form was personally distributed to employees, and some were sent by mail and through the online survey system. Structural equality modeling has been used on the obtained data with frequency analysis, reliability analysis, correlation analysis and verifying factor analysis. The findings - According to the research results; serving leadership is a positive relationship with organizational identity and organizational justice. In addition, in the relationship between serviced leadership and organizational identity, organizational justice has a medium role. The research is estimated to contribute to the work on the service sector and will give employees an opinion to researchers and managers on the level of service leadership, organizational identification and organizational justice. Debate - The serviced leadership-organic justice relationship has been determined to be stronger than the serviced leadership-organic identity relationship. The study found that in the service leadership-organizational identity relationship, organizational justice has a partial instrumental effect. Similar studies on larger sampling groups were recommended to compare the results by making comparison of the results in order to generalize the results of the research that are limited to the data obtained from 750 people working in the service sector.